Privacy Policy

1. Data Controller Information

Unic Digital Solutions Lkay (Pvt) Ltd

Sri Lanka

Email: info@uniclkay.com

Website: www.uniclkay.com

We act as the Data Controller of your personal data unless otherwise stated.

2. Types of Personal Data We Collect

Information You Provide Directly

• First name and last name
• Email address
• Phone number
• Company name
• Website URL
• Business information
• Any information submitted via contact forms

Automatically Collected Data (Usage Data)

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral sources
• Cookies and tracking data

3. Purpose of Data Collection

We collect personal data for the following purposes:

• To respond to enquiries and service requests
• To provide digital marketing and IT services
• To analyse website traffic and user behaviour
• To improve website performance and user experience
• To run advertising and remarketing campaigns
• To prevent spam and ensure website security
• To comply with legal obligations

4. Services and Third-Party Tools We Use

4.1 Analytics

We use analytics tools to monitor website performance and user behaviour.

• Google Analytics — Used to analyse website traffic and generate reports.
  Data collected: Cookies, Usage Data.
• Facebook Ads Conversion Tracking (Meta Pixel) — Used for conversion tracking and advertising optimisation.
  Data collected: Cookies, Usage Data.

4.2 Contacting Users

When you submit a contact form on our website, we may collect and process:

• First name, last name
• Email address
• Phone number
• Company name
• Website
• Any message content or attachments you provide

This data is used solely to respond to your enquiry, provide quotes, or deliver requested information.

4.3 Heat Mapping and Session Recording

• Hotjar Heat Maps & Recordings — Used to understand how users interact with our website.
  Data collected: Cookies, Usage Data, and other data as specified in Hotjar’s privacy policy.

Hotjar respects browser “Do Not Track” settings when enabled.

4.4 Interaction with External Social Networks

• Facebook Like Button & Social Widgets — Enables interaction with social platforms.
  Data collected: Cookies, Usage Data (subject to your social network privacy settings).

These features may collect traffic data even if you do not actively use the widget. Logging out of social networks may reduce linking with your profile.

4.5 Remarketing and Behavioural Targeting

We may use remarketing services to show relevant ads to users who previously visited our website.

• AdRoll — Retargeting and advertising optimisation.
  Data collected: Cookies, Usage Data.
• Facebook Remarketing — Retargeting ads across Meta platforms.
  Data collected: Cookies, Usage Data.
• Facebook Custom Audiences — May use customer lists (e.g., email address) when provided for marketing purposes.
  Data collected: Cookies, Email address (where applicable).

You can opt out of certain advertising features through your browser settings and platform ad preferences.

4.6 Spam Protection

• Google reCAPTCHA — Prevents automated spam submissions.
  Data collected: Cookies, Usage Data.
• Akismet — Filters spam messages and content.
  Data collected: Various data types as specified in Automattic’s privacy policy.

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Your consent
• Performance of a contract or steps prior to entering a contract
• Compliance with legal obligations
• Legitimate business interests (e.g., improving services, marketing, security)
• Protection against fraud, abuse, and security incidents

For users in jurisdictions with specific data protection laws (including GDPR regions), we comply with applicable legal requirements.

6. Data Storage, Processing Location, and Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Data may be processed in Sri Lanka and/or in other countries where our hosting, analytics, advertising, or IT service providers operate. Where international transfers occur, we apply reasonable safeguards as required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• To respond to enquiries and provide requested services
• To maintain records for contractual and business purposes
• To meet legal, accounting, or compliance obligations

Once no longer required, data is securely deleted or anonymised where appropriate.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (erasure) of your data
• Restrict processing in certain circumstances
• Object to processing (including for direct marketing)
• Withdraw consent at any time (where processing is based on consent)
• Request data portability (where applicable)
• Lodge a complaint with a relevant authority

To exercise your rights, please email: info@uniclkay.com. We will respond within a reasonable timeframe and in line with applicable laws.

9. Cookie Policy

Our website uses cookies and similar technologies to ensure the site functions correctly, to remember preferences, to analyse traffic, and to support advertising and remarketing.

9.1 Essential Cookies

These cookies are required for basic site functionality and security (for example, saving session preferences).

9.2 Performance & Analytics Cookies

These cookies help us understand website usage and improve performance (e.g., Google Analytics).

9.3 Marketing & Remarketing Cookies

These cookies may be used to deliver relevant ads and measure campaign results (e.g., Meta Pixel, AdRoll).

9.4 Managing Cookies

You can control cookies through your browser settings. You can delete cookies already stored and block new cookies. Please note that disabling certain cookies may affect website functionality.

10. “Do Not Track” Signals

Some browsers offer “Do Not Track” settings. Our website may not always respond to these signals consistently. Where supported by a third-party tool (e.g., Hotjar), we will respect the relevant settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last Updated” date will be revised. Continued use of our website indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this policy or how we handle personal data, contact us:

Unic Digital Solutions Lkay (Pvt) Ltd
Sri Lanka
Email: info@uniclkay.com
Website: www.uniclkay.com